Return & Refund Policy

At Thrift Terra, we take pride in offering carefully curated sustainable fashion pieces. Since many of our items are secondhand and one-of-a-kind, we have a fair yet flexible return and refund policy to ensure customer satisfaction while maintaining our commitment to sustainability.

Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.

• The item must be in the same condition as received—unworn, unwashed, and with any original tags still attached.

• Items marked as "Final Sale" are not eligible for returns.

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

• Shipping fees are non-refundable unless the return is due to an error on our part.

• If an item is returned in a condition that does not meet our requirements, we reserve the right to deny the refund.

• Refunds will be issued in the original payment currency.

Exchanges

Due to the unique nature of our items, we do not offer direct exchanges. If you need a different item, we recommend returning your original purchase and placing a new order.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us at support@thriftterra.store within 48 hours of deliverywith photos and a description of the issue. We will work with you to resolve the issue as quickly as possible.

How to Initiate a Return

1. Email support@thriftterra.store with your order number, reason for return, and photos (if applicable).

2. We will provide return instructions, including the shipping address.

3. Once we receive the item and approve the return, we will process your refund.

By purchasing from Thrift Terra, you agree to this policy. If you have any questions, feel free to reach out!