top of page

Frequently Asked Questions

1 / What is Thrift Terra?

Thrift Terra is a sustainable fashion brand offering carefully curated secondhand and vintage clothing. We aim to provide stylish, eco-conscious pieces that help reduce fashion waste

2 / Do you offer international shipping?

Currently, we only offer domestic shipping within the United States.

3 / How much does shipping cost?

Shipping fees are calculated based on the weight of your order. You can see the exact shipping cost at checkout. We offer free standard shipping on orders over $40 within the U.S.

4 / How long will it take for my order to arrive?


Orders typically arrive within 3-7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships so you can track its progress.

5 / Can I change or cancel my order?

You can cancel your order within 24 hours of placing it. After this period, once your order has been processed, it can no longer be canceled. If you want to make changes, please contact us as soon as possible

6 / Do you accept returns or exchanges?

Yes, we accept returns on unworn and unwashed items within 30 days of purchase. We do not accept exchanges. Please check our Return & Refund Policy for more details.

7 / What should I do if my item is damaged or lost during shipping?

If your package is lost or damaged in transit, please contact us within 7 days of receiving your order. We will help you file a claim with USPS and resolve the issue.

8 / Can I change my shipping address after placing an order?

f you need to change your shipping address, please contact us immediately. We can only make address changes within 24 hours of placing your order before it is processed for shipping.

9 / What should I do if my item is damaged or lost during shipping?

If your package is lost or damaged in transit, please contact us within 7 days of receiving your order. We will help you file a claim with USPS and resolve the issue.

10 / How can I contact you if I have a question?

You can reach us via email at support@thriftterra.store. We're happy to assist with any questions or concerns!

bottom of page